Direct Health For Clinicians

Direct Health’s platform makes it easier for providers to access their patients and therefore provide better care. Our robust platform meets the highest security standards in the marketplace, with SOC2 Type 2, HIPAA and VCPR compliance.

We solve care delivery problems other telemedicine platforms don’t, and all on a light, flexible platform that seamlessly integrates into your existing clinical workflows. Whether you are working in a private practice, a clinic, health system, or are a third party provider, Direct Health is ready to grow your patient engagement and outcomes for your organization.

Create a Better Experience

Not only are patients admitted into your virtual waiting room with no need to download an app or register, but they can easily access three consultation options: secure text, voice, and HD video. It’s simple – just set your rates and availability and start practicing wherever, whenever, and however you want.

Provide Better Communication

From file sharing and real-time chat translation in over 40 languages to the ability to add colleagues to cases, provide true continuity of care complete with eReferrals and ePrescriptions. It’s everything you and your patients need in one solution, including the ability to broadcast important messages to multiple patients at once.

Achieve Better Results

Aside from instantaneous, post-consult billing and payment, you can track the success of your practice with our built-in Revenue Dashboard and customized reports. Adjust your rates as needed and uncover opportunities to improve your results more easily than ever.

Deliver Better Medicine

With HIPAA and SOC2 Type 2 compliance, clinic triage, medical chat translation, ePrescribing, and premium support, all you need to do is focus on being a great doctor – we’ve got the rest covered.

The Direct Health Advantage

You need more than just one-click video or an online waiting room feature. Driving increased patient engagement in a post-pandemic world requires more than a stand-alone telemedicine platform – it requires Direct Health.



Direct Health

Private Business Phone Number ✔ ✔ ✔
Secure Voice & Video Consultations ✔ ✔ ✔
Group Chat Capabilities ✔ ✔ ✔
Signed BAA ✔ ✔
Text Translation* ✔ ✔
Clinical Workflow Management ✔
Physician Directories ✔
Chat Assignment to Triage or Specialty Staff ✔
Multi-Patient Management ✔

* enables text translation into 8 languages, while Direct Health offers translation from over 40 languages.



Direct Health

Private Business Phone Number
✔ ✔ ✔
Secure Voice & Video Consultations
✔ ✔ ✔
Group Chat Capabilities
✔ ✔ ✔
Signed BAA

Direct Health for every practice

Family Medicine

Continuity of care is a proven factor in increased patient outcomes and satisfaction. At its core, Direct Health gives patients access to their own personal doctor with the quick tap of a button. Instead of delaying care, with Direct Health you can consult with your patients anywhere, anytime, when they need you most.

  • Give your patients access to their own doctor they know and trust, and who has a learned understanding of their personal health history.
  • Maximize your patient flow, optimizing your in-office hours for those who require physical interaction and using Direct Health for those consults that are more efficiently managed outside of your office.
  • Have overall happier patients who know they won’t have to use urgent care, the ER or a next-in-rotation provider on another urgent care app—because they have you.

“Direct Health provides an efficient platform for doctors to communicate among each other but also gives a physician the ability to reach their patients for better care after hours while also receiving a reimbursement if desired.”

Dr. William Ince, MD


Direct Health drastically reduces the after-hours urgent care and ER use for non-emergencies by improving access to care. Offer parents peace of mind that you are available to them and their children even outside of traditional office hours.

  • Educate patients about their health outside of your brick and mortar practice.
  • Utilize telemedicine to improve the health literacy of your patients.
  • Provide convenience without sacrificing quality of care.

“I personally like asynchronous messaging because it fits into the daily flow of my life, and patients prefer it too. The Direct Health app has been a huge hit with all of my patients.”

Dr. Carroll-Scott, MD


The fundamental value of telehealth care is offering patients the right provider with the right information at the right time. Be available to your patients when they need you most.

  • Reduce no-show rates and create revenue while increasing patient compliance.
  • Leverage the power of Direct Health’s mobile platform to delivery efficiency while reducing costs.
  • Deliver true value-based care.
Thomas Kim

“I discovered a better way to care for incarcerated juveniles 15 years ago through telehealth/telemedicine. Since that time, I have had the opportunity to apply my experience and skill to a variety of populations in a variety of environments.  And as I look towards the next 15 years, my optimism swells at what the field might look like.”

Dr. Thomas Kim, MD


Direct Health allows you to expand your veterinary practice by making it easier for you to connect directly with your clients. Provide the personalized customer service offering your clients already want, and delight them with a platform that gives them what they need.

  • Demonstrated increases in positive client feedback from the ease of access pet owners have to their veterinarians.
  • Delight clients by making your practice accessible for everything from general questions to a diagnosis of a new problem, from the convenience of their own homes and offices.
  • Be compensated for your professional services you are currently giving away for free.
Aaron Smiley

“I use Direct Health every day and have been able to provide better customer service because Direct Health allows my clients to directly connect with me for a fee. I was worried clients would be resistant to paying for telemedicine, but most have considered it a small price to pay for direct access to their veterinarian.”

Dr. Aaron Smiley, DVM


Telemedicine interventions on Direct Health are able to limit unnecessary trips to the hospital, save time, and reduce the number of work days patients have to miss for medical reasons, benefiting both patient and provider.

  • Add value to your patients recovery by using Direct Health for preoperative assessment and diagnosis, and for evaluation and follow-up post-surgery visits.
  • Improve medication adherence, lower systolic blood pressure, and enable faster adjustments to medications with Direct Health visits.
  • Capitalize on Direct Health’s advantages over traditional surgical care in the limiting of travel burdens on patients that can reduce medical complications related to surgery.

Chiro / PT

Direct Health augments rather than replaces in-person treatment in the musculoskeletal world where treatment is often hands-on.  Direct Health enables convenient follow-up treatment, home treatment plans, questions and answers and consultations.

  • Diagnose and treat patients earlier, improving outcomes and often with lower treatment costs.
  • Encourage patients to seek treatment earlier than they would with in-office visits.
  • Open up opportunities for continued care/post-care, promoting successful completion of treatment plans.
  • Fit more appointments into your schedule, and give patients instant feedback without time-consuming office visits.
Eric Naifeh

“I have used multiple Telemedicine platforms and Direct Health has been the easiest by far for both myself and the patient.”

Eric Naifeh, DC, NP


Direct Health is easy and convenient for both you and your patients to use. The app seamlessly integrates into your daily workflow, and allows you to provide care to your patients without having to travel or delay appointments due to scheduling conflicts.

  • Reach patients in isolated communities where they may otherwise not be able to get medical help.
  • Promote prevention and wellness comfortably and privately, providing education to your patients on modifiable risk factors and disease prevention.
  • Allow for greater time with patients, more flexibility for scheduling, and more patients to be seen.
Lindsey Berry

“Direct Health has thought of everything and it’s more user-friendly than any EHR I have used. They offer the ePrescribe, eReferrals, and billing and coding all in one place!”

Lindsey Berry, NP


Following up with patients has become an important part of the modern workflow for dentists. Additionally, answering simple questions from patients shouldn’t require an office visit that takes up time and chair space from the patients who really need it.

Dentists are using Direct Health to:

  • Send follow-up messages to patients after appointments.
  • Check in on patients with on-going issues.
  • Answer simple questions that do not require an office visit.