Help Center

For Patients

Getting Started

Get started using the Direct Health app.
  • A Little More About Us
  • How do I prepare for a virtual visit with Direct Health?
  • How to Get Connected
  • How-To Videos
  • What is a Direct Health consult?


Having an issue? Start here.
  • Login Difficulties
  • One-Click HD Video With Your Doctor
  • Why do I see Direct Health when I want to FaceTime someone?

Features & Consultation

Things you can do in the app.
  • Can I get a prescription?
  • Exporting Your Visit
  • Features & Consultation Questions
  • Inviting Friends and Family
  • Making Changes to Your Account
  • Safety & Security

Payment & Billing

Get help with payment and billing.
  • Can I use my insurance?
  • How much does this cost?
  • How much does this cost? (South Africa)
  • I am about to meet with my doctor on Direct Health. Why is there a pending charge on my credit card?
  • I received a “Payment Method Issue” error
  • Patient Insurance Reimbursement
  • Payment Inquiries

For Providers

Getting Started

  • 1) Clinical Use Cases
  • 2) Importing Patients
  • 3) Patient Awareness
  • 4) Features
  • 5) Overview
  • How To Setup Your Direct Health Profile
  • Mobile Application Links
  • Personal Summary Inspiration

Billing & Payment

  • Billing & Direct Deposit
  • I have a “Patient Payment Method Issue” error
  • Payment Options
  • Processing Fee Notice
  • Reimbursement
  • Why are my payments failing?


  • Adjusting Your Consult Rate
  • Collaborating with Colleagues
  • Completing Your Profile
  • Ending a Consult
  • Entering ePrescribing Credentials
  • ePrescribing Medication
  • Exporting a Consult
  • How Consults Work
  • Importing Your Patients
  • Schedule a Message
  • Setting Your Availability & Away Message
  • Setting Your Response Time
  • Sharing and Uploading Files
  • Using Announce
  • Using Chat Translate
  • Your Waiting Room

Safety & Security

  • Brand Kit
  • South Africa
  • United States

Patient Awareness

  • Importing Your Patients

Additional Resources

  • Doctor Brochure (PDF)
  • Frequently Asked Questions
  • How do I get my practice found on Google (Google My Business)? How can I show my patients on Google that I am available for telemedicine and virtual visits?
  • Kareo: Finding your practice information
  • Testimonials
  • Why do I see Direct Health when I want to FaceTime someone?