Safety & Security

HIPAA COMPLIANT

Direct Health implements all the HIPAA Security, Privacy and Breach notification rules. Our platform is designed to comply with HIPAA’s strict safeguards from the mobile apps to the backend servers. We have multiple layers of security safeguarding all Electronic Protected Health Information (ePHI).

Our attestation with the SOC 2 Type II standard demonstrates Direct Health’s enduring commitment to ensuring the security and continuity of our critical customer operations.

OUR PROVIDERS

All medical doctors requesting access to Direct Health will be verified by Direct Health representatives.

IS MY CREDIT CARD INFORMATION SECURE?

Direct Health does not store, nor has access to your financial information. When you register with the Direct Health app and enter your payment information, we’re sending that information in encrypted format directly to our partner Stripe who is a leader in secure payment. Stripe has passed PCI Level 1 Certification by Visa, which is the highest level of security for payment systems.

HOW DO WE PROTECT YOUR PERSONAL AND MEDICAL INFORMATION?

We have HIPAA compliant security and privacy controls in place to protect all your data. We use the industry’s best encryption standards to encrypt communication and storage.