Patient Help Center

Getting Started

Get started using the Direct Health app.
  • A Little More About Us
  • How do I prepare for a virtual visit with Direct Health?
  • How to Get Connected
  • How-To Videos
  • What is a Direct Health consult?


Having an issue? Start here.
  • Login Difficulties
  • One-Click HD Video With Your Doctor
  • Why do I see Direct Health when I want to FaceTime someone?

Features & Consultation

Things you can do in the app.
  • Can I get a prescription?
  • Exporting Your Visit
  • Features & Consultation Questions
  • Inviting Friends and Family
  • Making Changes to Your Account
  • Safety & Security

Payment & Billing

Get help with payment and billing.
  • Can I use my insurance?
  • How much does this cost?
  • How much does this cost? (South Africa)
  • I am about to meet with my doctor on Direct Health. Why is there a pending charge on my credit card?
  • I received a “Payment Method Issue” error
  • Patient Insurance Reimbursement
  • Payment Inquiries