Provider Help Center

Getting Started

  • 1) Clinical Use Cases
  • 2) Importing Patients
  • 3) Patient Awareness
  • 4) Features
  • 5) Overview
  • How To Setup Your Direct Health Profile
  • Mobile Application Links
  • Personal Summary Inspiration

Billing & Payment

  • Billing & Direct Deposit
  • I have a “Patient Payment Method Issue” error
  • Payment Options
  • Processing Fee Notice
  • Reimbursement
  • Why are my payments failing?

Features

  • Adjusting Your Consult Rate
  • Collaborating with Colleagues
  • Completing Your Profile
  • Ending a Consult
  • Entering ePrescribing Credentials
  • ePrescribing Medication
  • Exporting a Consult
  • How Consults Work
  • Importing Your Patients
  • Schedule a Message
  • Setting Your Availability & Away Message
  • Setting Your Response Time
  • Sharing and Uploading Files
  • Using Announce
  • Using Chat Translate
  • Your Waiting Room

Safety & Security

  • Brand Kit
  • South Africa
  • United States

Patient Awareness

  • Importing Your Patients

Additional Resources

  • Doctor Brochure (PDF)
  • Frequently Asked Questions
  • How do I get my practice found on Google (Google My Business)? How can I show my patients on Google that I am available for telemedicine and virtual visits?
  • Kareo: Finding your practice information
  • Testimonials
  • Why do I see Direct Health when I want to FaceTime someone?